Free Hong Kong Shipping-Orders HK$300+. International Shipping Available at Checkout.

SHIPPING AND RETURNS


SHIPPING AND RETURNS

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For any questions, please email our customer care department neatfreaksbysanch@gmail.com, or WhatsApp us: +852-9125-9533.

 Shipping in Hong Kong: Please allow 3-4 business days for your order to arrive. As soon as your order ships, you will receive an email confirmation where you can track your shipment. If you would like same day delivery, please contact us and we will assist with the same.

  • We provide free local shipping for orders over HK$300
  • For orders below HK$300 - a flat fee of HK$50 is charged for delivery using S.F. Express
  • We also provide free local pick up in Tsim Sha Tsui. Complete address will be sent along with order confirmation e-mail.

International Shipping: A dynamic rate calculator has been set up to provide the best international shipping rate options based on cheapest and timely rates for you to select based on your preference.

PAYMENT OPTIONS

We accept Credit Card and PayPal payments.

For those shipping to Hong Kong, bank transfer is also accepted to our Hang Seng Bank- with deposit details given at checkout.  If you have selected the Bank Deposit option, please send neatfreaksbysanch@gmail.com your payment confirmation & order number within 2 days or your order shall be cancelled. Upon receipt, we will dispatch the order or it will be ready for pick up based on your shipping option chosen. Any transfer fees shall be the responsibility of the customer.

TAXES AND DUTIES

All custom fees, duties and taxes for international shipping are the sole responsibility of the customer. We will state the full value of the items on your package as per Custom requirements.

INTERNATIONAL CURRENCIES

You are able to view the price of our products in the currency of your choice. As we are based in Hong Kong, all orders are processed in Hong Kong Dollars (HKD).  At checkout, all amounts will be in HKD including shipping. The average rate is US$1= HK$7.8 . Your chosen payment method will handle this by converting HKD to your respective currency so that on your PayPal or credit card bill, you will see the charge in your currency.  

CHANGE OR CANCEL YOUR ORDERS

If you need to change or cancel your order, please contact us right away.  Once the order has been shipped, no changes can be made.

RETURNS

No cash returns.

If there is any problem with your order, please contact us within 10 days of receipt of your order and we will do our best to resolve the issue.